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Free cpe webinars
Best Practices for Maintaining an Effective Complaint Management Program

BEST PRACTICES FOR MAINTAINING AN EFFECTIVE COMPLAINT MANAGEMENT PROGRAM

Cost Free
Presentation Length 1.0 hour

Recorded DateMarch 3, 2022
CPE:Not available
(archived webinars do not offer CPE credits)
Subject AreaManagement Services
Course LevelBasic
Course Description

Handling consumer complaints can be difficult and time-consuming if you don’t have strong controls and processes in place. Maintaining an effective complaint management program ensures your institution is prepared and compliant. This includes proactively reviewing your program to identify gaps, considering changes within your organization, and implementing efficient management processes and tools. This webinar includes tips and tricks for updating and maintaining your complaint management program with confidence.

Learning Objectives:


  • List key elements of an effective complaint management process

  • Recognize the importance of identifying risks associated with complaints

  • Organize adequate documentation for the entire complaint management lifecycle

  • Determine how to avoid the risks of non-compliance

Not logged
PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
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Quantivate

Sonya Dopp is an accomplished compliance professional and consultant with over 23 years of experience within the financial services industry specializing in regulatory compliance, BSA, operations, audit management, financial software, and process management.

About Our Presenter

Quantivate
Quantivate is a provider of web-based governance, risk, and compliance (GRC) technology and service solutions to organizations both large and small nationwide. Founded in 2005 with the release of its Business Continuity Software, the company has grown to feature a full suite of solutions for GRC management, including Business Continuity, Vendor Management, Enterprise Risk Management, IT Risk Management, Internal Audit, Compliance Management, Complaint Management, and Policy & Document Management.